Klarna

WHAT IS KLARNA?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be take from your credit or debit card after your order is shipped. The remaining three payments will be automatically charged to your card biweekly after that.

How do I sign up?

If your cart is eligible for Klarna, you will be able to select Klarna as a payment method at checkout. After your order is ships, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

WHAT ARE THE CONDITIONS TO SIGN UP?

To sign up, you will need: 1) A US-issued debit or credit card 2) be 18 years of age or over 3) an SMS-capable phone number 4) a US residential address.

WHICH PAYMENT METHODS ARE ACCEPTED? 

Klarna accepts most debit and credit cards, including Visa, Mastercard, Discover and American Express. Please note, prepaid cards are not accepted. 

IF THERE'S AN ISSUE WITH MY ORDER, DO I STILL NEED TO PAY FOR IT?

You do not need to pay for goods that aren't received, or goods that are received damaged, broken, or defective. Follow our help instructions and "report a problem" in your Klarna account to pause your payments until the issue is resolved. If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna's site or in your Klarna app. 

WHAT HAPPENS IF I MAKE A RETURN?

If you need to return part or all of your order, simply follow our return instructions and make sure to take note of the tracking number. Log in to your Klarna account, select "report a return," and Klarna will pause your statement.

As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full refund, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

HAS KLARNA RECEIVED MY PAYMENT?

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna's customer service agents 24/7 to confirm payment.

CAN I PAY BEFORE THE DUE DATE?

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the "Purchases" page, and select "Payment Options."

WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. .

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

If you have any questions about Klarna, please see Klarna's full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.